It can always happen that something doesn't go entirely as planned. We recommend that you first notify us of any complaints by emailing info@savy-jewellery.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Furthermore, for consumers in the EU, it is also possible to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been handled elsewhere, you are free to submit your complaint via the European Union platform.